VanMoof repairs

Prices include VAT and are estimates: you get the final price once we've checked your bike or part. Nothing is paid up front.

Not sure what's wrong?

Request a diagnosis. We read out error codes and firmware, measure the battery, cartridge and wiring loom, and tell you what the repair costs.

Request a diagnosis

Electronics

No motor support repairfrom €130.00The motor gives no support, or the front wheel drags when you turn it backwards.VanMoof S3 and X3 · 3–4 days once it's with us
Cartridge repairfrom €70.00Many VanMoof problems start in the smart cartridge. We find the fault and repair your own cartridge.VanMoof S3 and X3 · 3–4 days once it's with us
E-shifter repair€109.00Error 44 — the gears won't shift, or the bike can't find the e-shifter.VanMoof S3 and X3 · 2–5 days once it's with us
Wiring loom repair€400.00Error 45 — the motor and the system lose contact through a damaged wiring loom.VanMoof S3 and X3 · 4–7 days once it's with us
Main battery repairfrom €109.00The battery shuts down, gives no power or doesn't last — errors 4, 6, 17, 19, 20 and 21.VanMoof S3 and X3 · 5–10 days once it's with us
No connection, no sound or a skull€90.00Error 23 — the bike won't connect to your phone, the sounds are gone, or the display shows a skull.VanMoof S3 and X3 · 1–2 days once it's with us
Bell or boost button replacement€25.00Error 40 or 41 — the bell or boost button stops responding or sticks.VanMoof S3 and X3 · 1–2 days once it's with us

Mechanical