Error 23 · Connection and sound
VanMoof error 23: no connection, no sound
With error 23 the bike no longer connects to your phone, and often the bell and the sounds stop working too. On some bikes a skull appears on the display.
What we do
No connection, no sound or a skull
€90.00 estimated price, including VAT
- The connection with the app restored
- Bell and system sounds working again
1–2 days once it's with us
More about this repair →How it works
- 1Request the repair and describe the problem.
- 2We email you an estimated price and turnaround.
- 3Drop off your bike or part, or send it by courier. We send it back for free.
- 4We check it, send the final price, and repair it once you agree.