Error 0–15 · Battery
VanMoof error 0–15: the battery protection steps in
Error codes 0 to 15 come from the protection inside your battery: against short circuits, too high or too low a temperature, the wrong voltage, and problems while charging or discharging.
What you can try yourself
- Has the bike been very cold or hot? Let it reach room temperature and try again.
What we do
Main battery repair
from €109.00 estimated price, including VAT
- A diagnosis of the whole pack
- The repair
- A report on the condition of your battery
5–10 days once it's with us
More about this repair →How it works
- 1Request the repair and describe the problem.
- 2We email you an estimated price and turnaround.
- 3Drop off your bike or part, or send it by courier. We send it back for free.
- 4We check it, send the final price, and repair it once you agree.